Click on a link and you are subscribed

This time I’m going to share another experience with the Mobitel connection I have started to use recently.
There is this service which is called self care by Mobitel. I created an account, which does not show my current bill (it says that this is a data package. so what?) and I can see the data usage but up to which date?

So much for self care.

Oh! all-of-a-sudden it crashes showing all the information about the GlassFish server they have used and submitting the user information in plain text. Good luck for security!

There was this link which says subscribe to xxx service. Normally clicking on a link would show information about the service you are subscribing and will ask for another confirmation before you are subscribed. As soon as clicking on the link it says “you have subscribed to the xxx service”.
When I go to that link now it says “you are already subscribed” and no way which I found to remove the subscription. I dont have a mobitel connection to make free calls to their customer care which can hardly be reached anyway.

So I decided to send a mail, which I am waiting for a response. I will share the reply (if I get one) with you in my next blog most probably. Let’s see how I’am treated and whether the customer is really the king (anyway this is their problem, no need for the king :P)

The most amazing thing is except for the ill-designed link no other place has the information about the company which developed this system. Well… you will be amazed that, it’s a famous local web development company who is boasting about the government services which they are providing all over their website. God Bless! the ordinary man who pays the taxes and uses theses systems.

Find below my message to Mobitel:
Dear m3team,


I have logged on to the self-care web at https://selfcare.mobitel.lk/MyAccount/.
I have accidentally clicked on the subscribe for xxx link which has subscribed me for the service without taking any confirmation from me.

Please remove that subscription as i do not use this service and please take off any charges associated with that as that is your system’s problem of not having a confirmation.

Number xxx-xxxxxxx

Thank You
Venura Athukorala

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s