Oh! I Love Microsoft Sales Support :P

Well I compared the available cloud storage solutions going around and surprisingly I found that Microsoft OneDrive is the optimal solution for someone like me who’s looking for a storage around 200GB to 500GB.

  • If you take google drive you have 100GB for 1.99 USD and then the 1TB for 9.99 USD (I couldn’t find an AUD option so I’m still using the USD priced verion)
  • OneDrive has 100GB for 2 AUD and 200GB for 4 AUD and the 9 AUD gives 1TB and includes office 365 for free which sounds like the best bargain for me.
  • Dropbox has 1TB for 12.99 AUD

All of them have similar features for a regular user like me and I selected so for me OneDrive looks promising well after the comparison I waned to purchase and when I search for the Microsoft Australia pricing and click purchase I was send to a payment page where the country was selected as USA and I can’t change that. Later after googling I found a link which showed country wise links which had the correct links. I didn’t go ahead with the purchase initially as I wanted to select a plan and then came later to purchase. I forgot where I found the link and a popup came with a Tech Support gentleman and it was an utter waste of money where I ended up searching again and training them about their product.

Customer care gods never are happy with me so I get the chance to share these stories with you.

Update: now they seems to have fixed the flow in their system 🙂 happy that I could be of service to Microsoft

Read below and enjoy!

info: at 23:54:31
Thank you for choosing Microsoft. An Answer Tech will be with you shortly.

info: at 23:54:31
Privacy Statement

You are now chatting with ‘Bennie R’.

Bennie R: at 23:54:35
Thanks for contacting Office.com Chat! How can I help you today?

You: at 23:54:51
can i please have the link to upgrade the onedrive subscription for australia

You: at 23:55:04
im being sent to US link all the time

You: at 23:55:33
https://onedrive.live.com/about/en-au/plans/

You: at 23:55:45
when i click this i cant change the country

You: at 23:55:50
it says just US

Bennie R: at 23:55:53
Hello. I would be happy to assist you with OneDrive today.

Bennie R: at 23:55:58
Okay, just a moment please.

Bennie R: at 23:58:18
For some reason, it’s not allowing me to access the page. One second please. Thanks for your patience.

You: at 23:58:31
okay

Bennie R: at 0:01:00
Okay, it’s not allowing me to access the page, I’ll have to get you over to Customer Service.

info: at 0:01:11
Please wait while I transfer the chat to the appropriate group.

info: at 0:01:13
Privacy Statement

You are now chatting with ‘Vin’.

Vin: at 0:01:19
Thank you for visiting the Microsoft Store website! My name is Vin and I will be handling your case from here. Please give me 2-3 minutes to review your previous conversation.

You: at 0:01:26
ok sure

You: at 0:01:53
im trying to add 200gb to my one drive on a monthly plan

You: at 0:01:58
i cant select australia

You: at 0:02:16
US is pre selected

Vin: at 0:03:16
Hi there. For that I suggest having the assistance of the OneDrive support team. I can provide the number where you can reach them.

You: at 0:03:33
dont you have a link for me to click

You: at 0:03:44
i found that some time back after searching onine

You: at 0:03:54
now i cant remember where i found the solution

You: at 0:04:02
i know that there is a solution for this

Vin: at 0:04:18
Actually that link you provided which is https://onedrive.live.com/about/en-au/plans/ , that is the link for Australia.

You: at 0:05:16
when you click on that the country is selected as US

You: at 0:05:21
not australia

You: at 0:05:28
tell you something mate

You: at 0:05:32
i found the link

You: at 0:05:33
https://support.office.com/en-us/article/Storage-plans-by-country-region-e00ef3b3-a37b-4d0a-9995-a0bbdd74c0ef?ui=en-US&rs=en-US&ad=US

You: at 0:05:38
thank you for wasting my time

You: at 0:06:03
you guys dont know how to answer a question

You: at 0:06:19
https://onedrive.live.com/options/Upgrade?ctpmkt=en-au&accountid=0

You: at 0:06:25
this is the correct link

microsoft-sales-support

Vin: at 0:07:10
Thank you! The reason why I am giving the OneDrive support because they are the one who know that you are inquiring about.

Vin: at 0:07:12
Is there anything else I can help you with today aside from this one?

You: at 0:08:01
no! keep this information saved if another user from australia reaches you

Vin: at 0:08:08
Thanks again for chatting here in Microsoft Store. Enjoy the rest of the day!

info: at 0:08:13
Thank you for chatting with us. Please click the “Close” button on the top right of the chat window to tell us how we did today.

system: at 0:09:08
Chat already ended

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2 thoughts on “Oh! I Love Microsoft Sales Support :P

  1. Hi Venura,

    LIRNEasia in partnership with Sarvodaya Fusion, Sri Lanka, is organizing a four day residential course on “How to engage in broadband policy and regulatory process” in Marawila, Sri Lanka, from 25th to 28th September, 2015.

    The announcement with the link to application form: http://lirneasia.net/

    Link to event page: http://lirneasia.net/capacity-building/ford-broadband-policy-course/how-to-engage-in-broadband-policy-and-regulatory-processes-marawila-sri-lanka-2015/–

    Food and accommodation is free in this event. A certificate will be given in completion of the course. Travel cost to the event will be reimbursed.

    Please circulate this among your colleagues and friends as this is relevant to your field.

    Thank you.

    Like

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