Fight for Fair FUP (SLT ADSL)

” My petition on Change.Org is 975 Supporters and counting… Appreciate more from you ūüôā ”

 

Last December I wrote a post which I tried to make a point against the unfair FUP (Fair Usage Policy) and practices by SLT (Sri Lanka Telecom).

Many have supported me and I am really thankful for each and everyone who supported this cause…

Let’s raise our voice for a better quality of service for a better tomorrow…

 

Who has the best mobile broadband service?

Hutch has come up with 3G also, so everyone is in the game now ūüôā and it’s good for the Sri Lankan consumer as there is more competition.

Checkout the prices of dongles and data plans;

  • Dongle price is comparatively high but there is news that you can use the same device to make calls, but that is not big news. These types of embedded stuff always fail as they lack the portability across different operating systems and within different versions of the same operating system (E.g. Windows 7 and Windows XP).
  • Packages are also priced according to the market prices.

I really can not understand how they are going to distinguish them self. You can say good quality of service, but will u expect customers to trust an operator who is not known to have the best 2.x G network to be good with 3G…?

Prove me wrong guys..

People always complain irrespective of the service provider. There are so many culprits Location, Dongle, Coverage, Number of Users. But no one says that they get a good service. TRC has their own calculations and they rate the operators with their limited knowledge.

What do you really think about this…?

Though you are subscribed you are not subscribed

Fed days ago I wrote about what happened to me while using the web interface provided by mobitel. Ultimately I¬†went to the mobitel customer care since the m3team didn’t reply and billing cycle was to expire yesterday(02-07-2010).

Due to my busy schedule I never get the chance to visit customer care’s which are open at daytime. I saw something about keeping open 24 hours at mobitel CC but actually was never sure¬†whether¬†it was only the bill payments. but was actually a bit¬†amazed¬†that there were CC representatives available at that time.

As per them even though the web interface shows like that I have not been subscribed …? well lets wait and see. CC service was good but not the supplementary services. It’s time that Sri Lankan companies think more down the line of the quality of the products and services they offer rather than only thinking price all the time. there was no¬†consistency¬†and I was made uncomfortable by their incapable web development company they have selected.

Click on a link and you are subscribed

This time I’m going to share another experience with the Mobitel connection I have started to use recently.
There is this service which is called self care by Mobitel. I created an account, which does not show my current bill (it says that this is a data package. so what?) and I can see the data usage but up to which date?

So much for self care.

Oh! all-of-a-sudden it crashes showing all the information about the GlassFish server they have used and submitting the user information in plain text. Good luck for security!

There was this link which says subscribe to xxx service. Normally clicking on a link would show information about the service you are subscribing and will ask for another confirmation before you are subscribed. As soon as clicking on the link it says “you have subscribed to the xxx service”.
When I go to that link now it says “you are already subscribed” and no way which I found to remove the subscription.¬†I dont have a mobitel connection to make free calls to their customer care which can hardly be reached anyway.

So I decided to send a mail, which I am waiting for a response. I will share the reply (if I get one) with you in my next blog most probably.¬†Let’s see how I’am treated and¬†whether¬†the customer is really the king (anyway this is their problem, no need for the king :P)

The most¬†amazing¬†thing is¬†except¬†for the ill-designed link no other place has the information about the company which¬†developed¬†this system. Well… you will be¬†amazed¬†that, it’s a famous local web development company who is boasting about the government services which they are providing all over their website. God Bless! the¬†ordinary man who pays the taxes and uses¬†theses¬†systems.

Find below my message to Mobitel:
Dear m3team,


I have logged on to the self-care web at https://selfcare.mobitel.lk/MyAccount/.
I have accidentally clicked on the subscribe for xxx link which has subscribed me for the service without taking any confirmation from me.

Please remove that subscription as i do not use this service and please take off any charges associated with that as that is your system’s problem of not having a confirmation.

Number xxx-xxxxxxx

Thank You
Venura Athukorala

Mobile BB at war in Sri Lanka

Long time ago when I was just about to leave university there was an unlimited package deal offered by Dialog for students which amazed all of us to go for a dialog Dongle.

So like everyone I also bought one and was complaining about the speeds from the begining and was jealous to hear the speeds the Mobitel consumers enjoyed.

Still I got the dongle for about 5,400 LKR + Package Charges ++ More Charges (Including an unfair pro-rate rental) with 6 months contract with a Huawei E220 with an ineffective operator lock. Which many used with other operators after the contract was over.

Continue reading “Mobile BB at war in Sri Lanka”